Refund policy
Refund Policy
Last Updated: September 2026
At Tonapelico.com, we genuinely want you to be happy with your purchase. Every ebook we create is designed to provide valuable, practical, and easy-to-follow information for parents and families.
Since our products are digital and become available for download immediately after purchase, refunds are generally not issued automatically. However, we understand that every situation is unique, and we're always happy to help.
Not Satisfied?
If you're not completely satisfied with your purchase, simply contact us within 7 days of your order.
Please tell us what went wrong, and we'll do our best to make things right. Customer satisfaction is important to us, and we believe in treating every request fairly and respectfully.
How We Can Help
Depending on your situation, we may:
- Help you access or download your ebook.
- Resolve technical or compatibility issues.
- Replace an incorrect or corrupted file.
- Recommend a better resource if appropriate.
- Provide a refund when the circumstances reasonably warrant one.
Before Requesting a Chargeback
If you experience any issue with your purchase, we kindly ask that you contact us before opening a payment dispute or chargeback.
Our support team is responsive and will always do our best to resolve your concern quickly and fairly.
Refund Eligibility
To help us review your request, please include:
- Your order number or purchase email address.
- A brief description of the issue.
- Any screenshots or information that may help us understand the problem (if applicable).
Each request is reviewed individually with the goal of reaching a fair outcome for both you and our business.
Contact Us
If you have any questions or would like to request assistance, please contact us.
Tonapelico Marketing LLC
100 Sharon Ln
Waynesburg, KY 40489
United States
Phone: +1 (575) 242-6748
Email: contact@tonapelico.com